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Timely Communication During a Worldwide Pandemic

Timely Communication During a Worldwide Pandemic

by | Apr 9, 2020 | Blast Voice Mail, Blog, Compliance, Conference Calling, Omnigage

The last month has been unlike anything we’ve ever experienced before. Increased communication between employees and customers is now more vital and will continue to be as the world battles through the COVID-19 pandemic. Companies will need to rely on proven multi-channel communication solutions to ensure that business initiatives – such as large events and quarterly earnings release calls – and, more importantly, emergency notifications and alerts are initiated in a timely manner.

Omnialert: Real-time Emergency Notifications and Alerts

Single-touch emergency notifications have never been more important than in the current circumstances and with Client Instant Access’s Omnialert, employers and community leaders have the ability to disseminate mass notifications and alerts with a single click of a button.

From general organizational updates to city and education officials sending updates pertaining to school and business closures, the punctuality of pertinent information delivery is paramount. Omnilert allows you to prepare personalized updates in advance that can reach your entire network within seconds regardless of where they are located.

By merging the most innovative technology suite with premium support services, Omnialert is the most reliable emergency response notification system available in a time when dynamic communication is crucial.

Earnings Season is Here

While COVID-19 remains the world’s most pressing issue, the end of Q1 means earnings calls are just around the corner. Robust and reliable multi-channel communication tools will be vital in the weeks ahead as companies disclose earnings reports and analysts host virtual research meetings. Staying on top of earnings calls and having a smooth set-up to transition from one call to the next can be the difference between a productive and disorganized event. 

Organization, functionality and efficiency are essential to communication, and Omnigage prioritizes all three. With Omnigage, research analysts are able to create seamless earnings campaigns that provide multiple touchpoints with a streamlined workflow. Omnigage also enables greater control around data and content by providing a holistic view of all customer information and data-driven insights. 

With analysts and executives making and receiving multiple calls a day, Omnigage’s professional messaging and advanced dialer are invaluable assets. Omnigage offers a unique scheduling system with appointment reminders available instantaneously on both ends for coordinating meeting logistics.

While stocks and earnings continue to fluctuate during this uncertain time, technology should be a reliable constant. 

We’re All In This Together

The COVID-19 pandemic has put us in a situation where working remotely may be the new norm – but that doesn’t mean business continuity should be compromised. While many virtual conferencing and webinar platforms are crashing and experiencing a litany of technical difficulties, Client Instant Access’s bandwidth capacity, security parameters and innovative design are why the world has trusted its solutions for over 23 years.

Interested in learning more? Schedule a demo today.

Hosting Earnings Calls with Complete Confidence

Hosting Earnings Calls with Complete Confidence

by | Apr 10, 2019 | Blog, Conference Calling, Customer Service, Event, Financial, Success Stories, Thought Leadership

Earnings calls are made easy with CIA Omnigage

In the financial industry, earnings calls are a big event. They are an opportunity for companies to emphasize successes during prosperous times and address concerns during challenging times. The information that is relayed during an earnings call is critical and helps to chart the future for individual and institutional investors. Not surprisingly, the expectations of financial clients for these massive conference calls, and increasingly, their web-based versions, are high. The call quality has to be perfectly clear, the security for the call has to be airtight and the participants have to come away with a feeling of confidence.

Conference calling services from CIA Omnigage meets these challenges and exceed expectations. It starts with a dedicated team of operators who gather any requested participant data (name, company, job title, e-mail address, etc) and/or provide a registration page where participants can enter their data and receive a PIN to enter the call. Security is a priority: only those who are authorized to participate can enter the call.

With hundreds of registered participants, earnings calls must be carefully orchestrated to make certain that all callers receive critical information and can interact in an organized fashion. Operators review call flow and expectations with speakers prior to the call in a private sub-conference. The operators craft a custom introduction for the conference call, ensure the seamless integration of participants, conduct a Q&A session after the main presentation, and manage the call throughout its duration.

Conference calls through CIA Omnigage include additional features such as a login portal that allows you to view call participation in real-time, including participants who have entered the queue to ask a question. In addition to the audio conference, CIA Omnigage can webcast your event, allowing participants the convenience to listen to the call through any web browser or smartphone. And, of course, call quality is superb; you can communicate with confidence, secure in the knowledge that your message will be heard.

After the conference call, you can receive a participant list with all requested data, a recording of the call in any format (i.e. .wav or .mp3), and a transcript of the entire presentation, including the Q&A session. Finally, your call can be posted on a replay system to allow participants who could not attend the call live the opportunity to hear it afterward.

Major financial firms have come to rely on CIA Omnigage to provide the highest level of service and quality for earnings calls across the industry. Contact CIA Omnigage to learn more about how our hosted conference call service make earnings calls easy, efficient, and effective.