by CIA Omnigage | Jul 15, 2019 | Blast Voice Mail, Blog, Communications, Conference Calling, Customer Service, Integrated CRM Dialer, Multi-channel, Omnigage, Success Stories, Thought Leadership
Top Benefits of an Auto Dialer in Call Centers
Having an autodialer has transformed the way call centers operate on a business scale. In the past auto-dialers have been known as just a way to dial out from a list of telephone numbers. However, in today’s world auto-dialers have been defined more as integrated software and can integrate into almost any CRM. For example, if a live person answers he/she would have a list of options to choose from. In addition, auto-dialers have the capability to detect answering machines, disconnected calls, etc. Auto-dialers can also be very beneficial for a variety of industries, such as for political campaigns and the banking industry. An auto dialer can help in the process of conducting polls for the political sector and also handling large amounts of a customer database for large banks. It is important to note that auto-dialers can have many benefits for small businesses and on an enterprise scale.
How can an Auto Dialer Improve Call Centers?
Generate More Leads
Businesses can utilize an autodialer as a way to boost sales leads. An agent can gather information about the contact prior to a call and have a more personalized conversation, which can help increase engagement and the chances of lead conversion. An auto dialer will also help maximize the number of call connections and give agents a better chance to close a lead.
Real-Time Reporting
An auto dialer software has the ability to provide custom reports, which helps agents understand any real-time statistics and whether there were any issues. This user-friendly interface can give you metrics based on real-time reports. Auto-Dialers also give you access to call recordings, which can be beneficial to managers when overseeing agents’ performance.
Increased Agent Talk Time
In the past, many call centers have used manual dialing as a way to call out to different prospects. However, auto-dialers have been used more frequently as a way to increase productivity and efficiency for call agents. This allows increased talk time between agents customers on the phone.
Custom messaging features
Call centers can benefit from an autodialer by also being able to leave a pre-recorded message that will automatically dial out to a list of contacts. In addition, you also have the ability to send a personalized message through text-to-speech or email if your voicemail got dropped. This process cuts down call time by a third and removes the time of waiting for someone to answer the phone.
Overall, auto-dialers have been used as a way to call centers to improve the process for outbound dialing. Connecting with customers at a fast pace is essential in our world today. With an autodialer, you can make sure call agents have the best tool to reach out to their customer base.
For more information on how an autodialer can improve your call center, visit www.callcia.com or reach us at sales@callcia.com.
by CIA Omnigage | Jan 10, 2019 | Blog, Integrated CRM Dialer, Success Stories
Client Instant Access’ Integrated CRM Dialer allows users to utilize click-to-dial technology in order to make many calls quickly. It is an efficient integrated CRM Dialer App that helps users manage their client lists in a comprehensive and organized interface within Salesforce.
Our CRM Dialer can be incorporated with many popular CRM’s, including Salesforce. Using our Salesforce integrated dialer users can have a visible CIA sidebar in all Salesforces pages. Our native CRM Dialer has many features that make it a top choice, and combining it with Salesforce as an Integrated CRM Dialer enhances its power and versatility.
Our Integrated CRM Dialer is a clear leader in multiple industries for its efficiency: with note-taking features and manageable contact lists, users can keep track of their customers and understand their trends more easily. Salesforce productivity apps like our Integrated CRM Dialer enhance the CRM experience by offering a level of customization that other telecommunication companies cannot.
As a provider of choice for 23 years on Wall Street, high call quality has become a standard of Client Instant Access’ operation. With less latency and fewer dropped calls, our secure lines will help you hear your calls clearly so you can work efficiently. The CRM Dialer also has a record-keeping feature that helps organize client calls and hit and miss rates for calls, directly on Salesforce. This will allow your CRM Dialer to keep exact track of workplace efficiency.
The fact that our Integrated CRM Dialer has the versatility to work seamlessly with Salesforce is a vital part of what makes it an invaluable tool to businesses in all industries. Whether you are in the financial, entertainment, legal industries, to name a few, the Integrated CRM Dialer is a necessary tool for time-efficient, productive work.
by CIA Omnigage | Nov 15, 2018 | Blog, Integrated CRM Dialer, Omnigage, Success Stories, Thought Leadership
In the current digital climate, workers have copious options when deciding how to communicate with clients. Phone, SMS, email, and voice blasts are all ways to reach your clientele, but this wide variety can cause disorganization and hurt communicative efficiency.
Enter the new Omnigage Platform that allows users to integrate their communication needs into a CRM like Salesforce as an embedded terminal. This application is a one-stop-shop for anyone seeking a greater level of coordination within their professional life. Users can manage multiple contact lists and engage with them under customizable rules for formula-based customer interactions. This optimizes the range of your business and is an invaluable tool communications tool.
The embedded dialer allows users to send voice messages, calls and texts individually or to entire contact lists. This sort of power is crucial to businesses seeking to establish a more comprehensive relationship with customers. Metrics are provided to offer key insight into what drives your customers, which helps a company cater to customers more precisely and profitably.
This Omnigage Platform is compliant with Salesforce and other CRMs. Users can integrate this convenient application. Thus duality is representative of the many ways in which this program can help businesses establish close relationships with their clients.
This program also has features that are standard under the Client Instant Access umbrella-like transcriptions for calls, detailed engagement reports, and customizable contact creation. These features are designed for easy use and maximum efficiency when talking with clients. The Omnigage Platform is an essential part of any business getting in touch with clients.
by CIA Omnigage | Aug 22, 2018 | Blog, Integrated CRM Dialer
CIA Omnigage provides a one-stop-shop for all customer communication and CRM needs with their Integrated CRM Dialer.
CRM’s are a huge part of any company’s day-to-day operations. However, the process of using one can become complex and inefficient. Customers will use a calling service, and then record customer relations in a different CRM.
CIA Omnigage, however, diverges from the herd in this respect. We provide a one-stop-shop for all customer communication and CRM needs. With different features like our CIA portal for logging call information, we provide our customers with efficiency and convenience.
Using CIA as a CRM can be achieved in a few ways. One way is through our note-taking feature on the Integrated CRM Dialer. When making hundreds of calls, a client does not need to leave the page she is making calls from. She simply clicks on the contact and takes notes about the call. If the client did not answer, she can simply mark it as unanswered.
This note-taking feature of our Integrated CRM Dialer allows our customers to stay organized and keep track of their customer relationships under one platform.
To farther enhance the experience of a CRM with CIA, our Integrated CRM Dialer also saves all contact information in the CIA portal. This ensures that an analyst will not lose track of new customers. The Integrated CRM Dialer also helps improve customer relationships by allowing the analyst to easily put these contacts into groups.
These contacts will be key to an analyst and require no extra work of her. All the information stays on the same platform, and the entire process remains simple and uniform.
Finally, CIA also offers a call record log with their Integrated CRM Dialer. This allows our clients to see all calls they have made and judge their success rates. It’s a vital piece of what makes CIA Omnigage’s Integrated CRM Dialer product an effective CRM.
CIA Omnigage’s products offer to click to dial services as well as an Integrated CRM features that make the company the top choice for Wall Street banks. Our reliability and compliance have shined on Wall Street for nearly two decades. Let us show you how an Integrated CRM Dialer can improve your results.
by CIA Omnigage | Aug 2, 2018 | Blog, Integrated CRM Dialer, Success Stories
Sales productivity tools have evolved over the years from simple spreadsheets with old-fashioned dialing, to newer advanced Integrated dialers that work with CRMs. What has remained the same, however, is the importance of effective communication in making a sale. Integrated Dialers provide a powerful platform to communicate with your target audience, and can also optimize a sales teams’ performance as a whole.
Dialing manually to make sales is antiquated and inefficient in today’s business world. An integrated dialer gives salespeople several advantages, from an organization of contact lists to an augmented quantity of calls. Client Instant Access’s Integrated CRM Dialer can also allow you to know exactly who you are calling with information from the advanced notes and attached client CRM records, allowing a personal touch in the process of a sale. If a salesperson has detailed information about the client they are calling, the probability for success on the call drops significantly. With the ability to sync contact lists from other CRMs, users can utilize the information provided by the CRM to help close a sale.
Predictive dialer products are at a disadvantage in the sales process when compared to an Integrated CRM Dialer because the salesperson is not initiating the call. Predictive dialers dial the customer before the salesperson so that the customer hears dead air for the first moments of the call. With CIA’s Integrated CRM Dialer, the salesperson initiates the call and is ready to talk when the intended person answers. During the call, a salesperson can take detailed notes within the CRM Dialer application that will sync with the CRM. This is a task automation tool that increases efficiency and cuts down on wasted time and should be an invaluable part of any sales process.
The click to dial feature of CIA’s CRM Dialer is perhaps the most crucial feature. Without the need to dial manually, users can double or triple the number of calls they can execute during a given period of time. With organized contact lists a user can move through a large inventory of correspondence comprehensively, and complete work efficiently with detailed record keeping.
Perhaps the biggest beneficiary of deploying an Integrated CRM Dialer would be a sales manager and upper management within an organization since they would now have access to the activities of their salespeople to ensure compliance and productivity. An organization would be able to better monitor the actions of individual salespeople and make conclusions and better decisions when evaluating productivity.
Ultimately, a CRM Dialer allows users to reach more clients in a shorter period of time and close a higher volume of business. It is a necessary tool for salespeople everywhere and should be employed by any business that wants coherence and professionalism in their sales departments.
