Parsippany, NJ (August 31, 2020) — CIA Omnigage, a provider of premium multi-channel communications solutions, has appointed Daniel Duran, a veteran financial services sales executive, as co-CEO effective September 1, 2020. In his role, Mr. Duran will draw on his 20+ years of experience in sales, strategy, and leadership to accelerate CIA Omnigage’s growth while managing the Company’s strategy, including sales, marketing, and partnerships.
Mr. Duran was previously vice president of sales at Tier1 Financial Solutions, where he played an integral role in leading the company to triple-digit sales growth. Under his leadership, Tier1 was recognized for two consecutive years on Deloitte’s Technology Fast 500 North America, which ranks companies based on fiscal year revenue growth over a three-year period. Earlier in his career, he held sales and business development roles at Dow Jones & Company and Dealogic, LLC, selling into the investment banking space. He started his career at Charles Schwab in the capital markets and trading group, serving institutional clients as a senior sales trader.
“I am honored to join CIA Omnigage, a leader in the telecommunications industry that has served Wall Street and global financial institutions for over 20 years,” said Daniel Duran. “As co-CEO, I look forward to strategically building relationships and driving the customer engagement process. With over 100 clients, including some of the world’s largest banks, this company has an established and trusted reputation that alleviates critical communication challenges in what is becoming an increasingly sophisticated technology landscape. My vision is to keep CIA Omnigage one step ahead of what our customers are looking for and ensure client connectivity is achieved as easily and efficiently as possible.”
Joseph Vaccarella, co-founder and co-CEO of CIA Omnigage, said, “As a company, we are excited to welcome Dan on board. I’ve worked with Dan for many years as a partner, and I admire his knowledge of the industry and strategic vision. His reputation and experience will be integral to our next stage of growth.”
CIA Omnigage has played a key role in alleviating many of the customer relationship and communication issues that firms have faced during the COVID-19 pandemic and was recently named Best Cutting-Edge Ops Solution at the FTF News Technology Innovation Awards.
About CIA Omnigage
CIA Omnigage specializes in communications technology for the financial sector and other B2B markets. Its unified platform is supported by a global infrastructure that delivers click-to-dial, voice/SMS/email blast and conference calling solutions. It integrates seamlessly with any commercial CRM or internal system to track client interactions and provides regulatory compliant reporting. Trusted by capital markets for more than two decades, CIA Omnigage’s 24-hour customer service center is staffed by experienced industry professionals ensuring clients benefit from the fastest, most reliable, and flexible services available. Learn more at www.callcia.com and follow CIA Omnigage on LinkedIn and Twitter.
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Top Benefits of an Auto Dialer in Call Centers
Having an autodialer has transformed the way call centers operate on a business scale. In the past auto-dialers have been known as just a way to dial out from a list of telephone numbers. However, in today’s world auto-dialers have been defined more as integrated software and can integrate into almost any CRM. For example, if a live person answers he/she would have a list of options to choose from. In addition, auto-dialers have the capability to detect answering machines, disconnected calls, etc. Auto-dialers can also be very beneficial for a variety of industries, such as for political campaigns and the banking industry. An auto dialer can help in the process of conducting polls for the political sector and also handling large amounts of a customer database for large banks. It is important to note that auto-dialers can have many benefits for small businesses and on an enterprise scale.
How can an Auto Dialer Improve Call Centers?
Generate More Leads
Businesses can utilize an autodialer as a way to boost sales leads. An agent can gather information about the contact prior to a call and have a more personalized conversation, which can help increase engagement and the chances of lead conversion. An auto dialer will also help maximize the number of call connections and give agents a better chance to close a lead.
An auto dialer software has the ability to provide custom reports, which helps agents understand any real-time statistics and whether there were any issues. This user-friendly interface can give you metrics based on real-time reports. Auto-Dialers also give you access to call recordings, which can be beneficial to managers when overseeing agents’ performance.
Increased Agent Talk Time
In the past, many call centers have used manual dialing as a way to call out to different prospects. However, auto-dialers have been used more frequently as a way to increase productivity and efficiency for call agents. This allows increased talk time between agents customers on the phone.
Custom messaging features
Call centers can benefit from an autodialer by also being able to leave a pre-recorded message that will automatically dial out to a list of contacts. In addition, you also have the ability to send a personalized message through text-to-speech or email if your voicemail got dropped. This process cuts down call time by a third and removes the time of waiting for someone to answer the phone.
Overall, auto-dialers have been used as a way to call centers to improve the process for outbound dialing. Connecting with customers at a fast pace is essential in our world today. With an autodialer, you can make sure call agents have the best tool to reach out to their customer base.
For more information on how an autodialer can improve your call center, visit www.callcia.com or reach us at firstname.lastname@example.org.
Organizations are faced with difficult decisions when creating a communication strategy. Making sure the message is received and understood is critical to any successful campaign. There are situations where email and SMS can properly meet the objectives. But there are other times where the intended message is more complex and requires added personalization.
What is the message and how is it conveyed? Is it a brief message, or is it longer and more complex? Does it require some context and explanation? Will the message require some feedback? These questions are all important and require evaluation.
Email, SMS, and Social Media are great tools to communicate many messages easily. However, for more complex messages, voice is the more convenient and reliable option. For example, if a research analyst needs to convey important financial information that will take some time to explain, then they will not benefit from a huge series of texts or a long-winded email. There can be miscommunications, and the information will not be given as efficiently as it could be. There may be follow-up questions from the client or discussion needed.
In this situation, calling a client is the move. Even if an analyst needs to get in touch with a lot of people about the same financial event, using a blast voicemail or CIA’s Integrated CRM Dialer will expedite the tedious process of dialing numbers.
A phone call is better at conveying complex information because it allows for discussion and there are immediate opportunities to make everything clear. If there is any confusion, the customer will get a response instantaneously and can stay on the line until everything is resolved and understood.
These kinds of messages are common in all industries. Whether it be in finance, healthcare, legal industries, or education, there are always messages that need explaining in order to be effective. When it comes to these more complex messages, using a phone call is the best way to keep mistakes at a minimum.