by CIA Omnigage | Sep 15, 2020 | Conference Calling, Corporate Access, Event, News
Parsippany, NJ & New York, NY; September 15, 2020 – CIA Omnigage, a provider of premium multi-channel communications solutions, has launched a virtual concierge roadshow service for financial institutions to address the transforming Corporate Access model within a remote working environment. With firms gravitating towards long-term remote working conditions, CIA Omnigage’s new service provides a greater level of flexibility and security as communication dynamics across the financial services continue to evolve.
CIA Omnigage’s concierge virtual roadshow offering allows firms to seamlessly organize and schedule large scale, sector-specific events with the ability to host as many management teams and investors as needed. Corporate Access meetings – which traditionally take place in person – are a pivotal element of the financial ecosystem, offering investors an opportunity to meet company management teams in small, personalized settings.
Due to strict security standards required by host firms, virtual events during the initial months of the COVID-19 pandemic were challenging and sometimes proved to be problematic. In order to address these issues and ensure optimal efficiency in a virtual Corporate Access environment, CIA Omnigage’s white glove virtual roadshow offering will include:
- A private, secure virtual conference room designated for each management team
- A CIA Omnigage lead operator assigned to each room to ensure security and workflow efficiency throughout the meeting
- A dedicated portal for each management team for real-time visibility into session attendance with CIA Omnigage’s proprietary chat feature as a direct communication channel to each lead operator
“Everything in today’s financial landscape is going digital and in order to keep up, firms need to employ a robust multi-channel communications approach,” said Dan Duran Co-CEO of CIA Omnigage. “Our new service not only offers firms the security and efficiency they need in Corporate Access but also the peace of mind that the process will not be compromised as a result of going virtual.”
The service supports MIFID compliance by tracking attendance and generating attendance reports. Following each meeting, CIA Omnigage will provide clients with a detailed report on session attendance, management, and investor feedback.
###
About CIA Omnigage
CIA Omnigage specializes in communications technology for the financial sector and other B2B markets. Its unified platform is supported by a global infrastructure that delivers click-to-dial, voice/SMS/email blast and conference calling solutions. It integrates seamlessly with any commercial CRM or internal system to track client interactions and provides regulatory compliant reporting. Trusted by capital markets for more than two decades, CIA Omnigage’s 24-hour customer service center is staffed by experienced industry professionals ensuring clients benefit from the fastest, most reliable, and flexible services available. Learn more at www.callcia.com.
Media Contact:
P.J. Kinsella
EVP, Media Relations, Paragon PR
+1 (973) 255-7153
pj@paragonpr.com
by Thomas Bermingham | Aug 19, 2020 | Blog, Communications, Conference Calling, Success Stories, Thought Leadership
In late 2019, only 5.3% of employees worked from home. Since the global pandemic, this number has skyrocketed to 42%, leaving firms across various industries in uncharted – and uncertain – territory.
With considerable long-term remote working parameters, businesses are faced with a growing number of potential security risks, workflow interruptions and technology complications, particularly when it comes to communication channels. As this new virtual working environment expands, firms must be able to harness their communication channels to ensure daily operations are not hindered and customer information is not compromised.
Remain Secure with Premium Conference Call Services
In today’s remote work environment, it’s not enough to use a free conference calling service that barely meets your business’ needs. Free conference call services pose a major security risk for companies, as participants cannot be monitored and private information is often stored improperly.
Firms in financial services, technology and other industry sectors have indicated that they do not plan to return to traditional office settings in the near future, which means that conference calling technology needs to be robust and uncompromised. Premium conference calling inquiries for CIA Omnigage increased dramatically since March and we anticipate a continued uptick.
With the right solutions in place, in-person meetings will gradually become a thing of the past as firms realize that not only are virtual meetings just as, if not more efficient, but they empower participants with other capabilities such as immediate access to customer data files.
By using premium conference calling services, businesses can achieve next-level communication with their clients, allowing them to host calls with additional layers of security while ensuring only approved participants can join. Elite conference call services such as CIA Omnigage’s Quarterly Earnings Call service require individual pins to enter, giving firms the peace of mind to continue building relationships confidently under these new and potentially permanent working conditions.
Operator Assisted Conference Call Services at Your Fingertips
Adopting technology and systems to fit the new meeting grounds in a virtual environment can be overwhelming. Free, generic conference call services do not offer live help options when issues arise, and their customer service agents are sometimes impossible to reach.
With Operator Assisted Conference Calling , firms can have their entire call managed by live operators who are highly trained in customer service and managing security and privacy, assisting callers from start to finish. Some firms require virtual meetings with 200+ participants, and our dedicated operator assistants ensure that only invited participants are granted access to calls, 100% audio quality is present, meetings start and end properly without any hold times and that no technological or bandwidth failures occur along the way.
High-quality customer service, professional-grade security and elite audio quality features make premium conference calling in the remote workplace a necessity. CIA Omnigage provides an end-to-end solution to firms seeking ways to adopt stronger client relationships and flourish in the remote workplace with their unmatched conference call solutions.
To find out why we’re the leading Conference Call Provider of Choice on Wall Street for over 25 years, request a demo today!
by CIA Omnigage | Aug 8, 2018 | Blog, Conference Calling, Legal
The legal industry depends on conference calling to ensure the success of client communications. Lawyers not only require that client information remains confidential and secure, but they also need access to all associated information after the call is completed. When choosing a conference calling service Lawyers to have a number of requirements. These include
Security
Privacy and security are critical in the Legal Industry. It is mandatory that a Lawyer have access to a secure conference call company. A Lawyer must be able to control the participants allowed to listen in on a scheduled call and request any additional security measures if needed. Lawyers are required to guarantee that the call participant on a hosted call is the intended audience. The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN). There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise. Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required. Many of the largest Law Firms have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.
Mute Button
We’ve heard so many horror stories about inappropriate remarks on conference calls, where the person is under the false impression that their line is muted. This can be particularly important for lawyers, who may be in the same room as a colleague or client and want to discuss the progress of the meeting or a particular negotiation point.
Dial-out conference call
In many situations, there is a requirement that the conference call center organizes the call and bring the participants indirectly. The operator will have a list of all participants with a name and phone number. The operator will directly call each defined person on the list and add each participant to the scheduled call. The Lawyers organizing the call can include special instructions with client-defined settings, including the following: names and phone number of each person to be connected, time to connect each participant, order to connect each participant, and a matter number
Conference recording
For a lawyer, it is incredibly valuable to have complete client records. Perhaps no other premium conference calling service is more critical than the ability to record the call and have it saved for future reference. In addition, it can be beneficial for participants who may have been late or not present during the call. Some law groups may even publish and it allow access to the public.
Conference transcription
Having a conference call transcribed to a text file allows a lawyer to circulate a summary to any related parties in a legal case. Our experienced team can translate your conference call after completion so that you have access to a file that is detailed and can be accessible at any time.
Custom Greetings
Live conference call operators will read a custom introduction at the start of each call to convey an agenda for the legal conference call.
Law Firms host conference calls as a critical function in their business. Choosing the best premium conference calling platform for the legal industry is the logical choice since expectations for these important event conference calls are extremely high and very few premium conferences calling providers can be trusted.
