by CIA Omnigage | Feb 21, 2019 | Blog, Conference Calling
In our world today many companies rely on free conferencing services for their most basic conferencing needs. However, it does not offer secure and robust conferencing that many premium users want to experience. Free conferencing services do not provide the advanced technology and capabilities that companies, such as CIA Omnigage offer. CIA Omnigage, the leading conference calling provider, offers customer satisfaction and premium quality service that is not even free conferencing can compete with.
Secure Conference Calling
Using a free conference call service can be a huge security risk for many users. When hosting a live call there are not many ways to tell who is dialing and how secure your conference call actually is. Having a premium and reliable conference call service, such as CIA Omnigage allows businesses to host a productive call experience. Our premium conference call service adds an extra layer of security and makes sure only approved participants are allowed onto the call. For example, participants may be required to give a Pin to enter the conference call. It is more important in today’s age to have maximum security when hosting a conference call and be able to show participants they can rely on CIA Omnigage to give them a secure and premium experience that even free conferencing services can’t provide.
Live Operator Assisted Conference Calling
In addition, free conferencing services can’t provide any assistance during a conference call if something goes wrong. CIA Omnigage offers Operator-Assisted Conference Calls, which are managed by live operators who are highly trained and are able to assist you in every step of the way. Live Operators are able to collect participant data, which could be used for future reference. For calls that have 200+ participants, a live operator can be very helpful in making sure everyone gets onto the call in a professional and timely manner.
Dial-Out Conference Calling
Free conference calling services do not allow dial-out capabilities, which can be very beneficial for premium users. Live operators are able to dial out to the chairperson or to any participants at the start of a conference call. This gives participants a sense that they are being cared for an can be assisted in any way possible.
Digital Recording and Playback
Having a digital recording and playback is another feature that free conference calling services can’t offer users. A recording can be used for participants who may have dialed in late to a conference call or it can be useful for future reference. Event conference call transcripts are also another premium feature that CIA Omnigage offers. Companies are able to have access to a typed document of the conference call and can send it to a selected audience.
Advanced Sound Quality on Conference Calls
Lastly, sound quality is a huge issue for free conference calling services and is a top complaint from participants. CIA Omnigage’s advanced technology offers crystal clear lines that have made us the choice of Fortune 500 companies for more than 23 years.
Premium Conference Calling Provider
Overall, free conference calling services do not provide the top-level customer service, security, and level of quality that many premium users are in need of. CIA Omnigage offers top-end security features that make sure any sensitive information is safe and not heard by any unapproved participants. They have live operator assistance which helps make sure everything runs in a professional manner. These top features remove stress and any other challenges that participants may face using a free conference calling service. Although free is hard to say no to, it is easy to realize why CIA Omnigage is a top conference call provider in the financial sector.
by CIA Omnigage | Aug 8, 2018 | Blog, Conference Calling, Legal
The legal industry depends on conference calling to ensure the success of client communications. Lawyers not only require that client information remains confidential and secure, but they also need access to all associated information after the call is completed. When choosing a conference calling service Lawyers to have a number of requirements. These include
Security
Privacy and security are critical in the Legal Industry. It is mandatory that a Lawyer have access to a secure conference call company. A Lawyer must be able to control the participants allowed to listen in on a scheduled call and request any additional security measures if needed. Lawyers are required to guarantee that the call participant on a hosted call is the intended audience. The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN). There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise. Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required. Many of the largest Law Firms have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.
Mute Button
We’ve heard so many horror stories about inappropriate remarks on conference calls, where the person is under the false impression that their line is muted. This can be particularly important for lawyers, who may be in the same room as a colleague or client and want to discuss the progress of the meeting or a particular negotiation point.
Dial-out conference call
In many situations, there is a requirement that the conference call center organizes the call and bring the participants indirectly. The operator will have a list of all participants with a name and phone number. The operator will directly call each defined person on the list and add each participant to the scheduled call. The Lawyers organizing the call can include special instructions with client-defined settings, including the following: names and phone number of each person to be connected, time to connect each participant, order to connect each participant, and a matter number
Conference recording
For a lawyer, it is incredibly valuable to have complete client records. Perhaps no other premium conference calling service is more critical than the ability to record the call and have it saved for future reference. In addition, it can be beneficial for participants who may have been late or not present during the call. Some law groups may even publish and it allow access to the public.
Conference transcription
Having a conference call transcribed to a text file allows a lawyer to circulate a summary to any related parties in a legal case. Our experienced team can translate your conference call after completion so that you have access to a file that is detailed and can be accessible at any time.
Custom Greetings
Live conference call operators will read a custom introduction at the start of each call to convey an agenda for the legal conference call.
Law Firms host conference calls as a critical function in their business. Choosing the best premium conference calling platform for the legal industry is the logical choice since expectations for these important event conference calls are extremely high and very few premium conferences calling providers can be trusted.
by CIA Omnigage | May 3, 2018 | Blog, Communications, Conference Calling
In a world where privacy and security are of most importance, it’s crucial to have access to a secure conference call service that is robust. By choosing the right advanced tools, you can ensure that you are compliant within state and federal regulations and have protection against any third-party participants.
Having a secure conference call service allows regulated businesses to host a productive call experience. A company is able to have full control over who is allowed to listen in on the call and request any additional security measures if needed. Currently, more clients have strict compliance rules that require them to guarantee that call participants on a hosted call are the intended audience.
The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN).
There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise.
Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required.
Many of the largest fortune 500 companies have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.
