by CIA Omnigage | Apr 25, 2019 | Blog, Customer Service, Healthcare, Integrated CRM Dialer, Multi-channel, Omnigage, Success Stories, Thought Leadership
The Healthcare Industry is continuing to evolve every day and having various ways to communicate with your staff and patients is vital. With Client Instant Access’ new advanced messaging platform Omnigage you can create and send out personalized messages via SMS, email, and voice blasts to thousands of people in a matter of seconds. This unique messaging platform can function as its own CRM or can be an embedded terminal which can integrate with your CRM.
How can the Omnigage Platform Improve the Healthcare Industry
Sending Appointment Reminders
Having the ability to send out a voice, SMS, or email blast can improve communication with your patients. Healthcare providers are able to save valuable time by sending out alerts to patients for appointment reminders. Omnigage will manage your patient outreach campaigns according to patient preference.
Sending Internal Communication
Communication within a healthcare organization can be very tedious at times. Having the ability to send messages through multiple communication channels can keep everything in sync. You can send out notifications to staff about upcoming birthdays, meetings, etc.
Communicating To Patients During Flu Shot Season
You can send out notifications reminding patients of their vaccinations and receive data from each patient. In addition, you can also track inventory regarding Flu shot vaccinations were needed based on how many appointments took place.
Messaging Alerts and Notifications
Omnigage allows you to notify patients regarding construction, snow removal, alternate parking, tow warnings and even emergencies. Also, you are able to alert patients in regards to parking pass reminders under certain circumstances or how often you visit.
Messaging Prescription Status Notifications
This engagement platform can also communicate out to patients about when their prescription is is ready to be picked up. This can save time and money and make sure patients are receiving the prescriptions that they are in need of.
by CIA Omnigage | Jan 11, 2019 | Blast Voice Mail, Blog, Communications, Healthcare, Multi-channel, Success Stories
How A Healthcare Agency Was Able To Get The Word Out
The first days of winter also mean that the first days of flu season arrived. For healthcare firms, making sure the public is well stocked with flu shots and making sure people are vaccinated can often be a logistical nightmare.
Recently, CIA’s blast voicemail has helped a healthcare agency distribute and reach people in asking whether they have had or want a flu shot.
The agency uses the blast voicemail in order to send a message to a large contact list. When the receiver listens to the message, they have the option to press 1, 2, or 3.
Pressing 1 would transfer the person to a live operator to schedule a flu shot, pressing 2 would tell the agency that they have already had a flu shot, and pressing 3 would tell the agency that they did not want or need a shot.
Streamlining this laborious process of asking people about flu shots is something that blast voicemail is not new to. There are a huge amount of industries that benefit from CIA’s products.
This streamlined survey of flu shots shows the power of CIA’s Blast Voicemail when used efficiently. However, Blast Voicemail is not the only product that can be used to help with process.
If the response rate is low for the initial survey, healthcare companies can then use CIA’s Integrated CRM Dialer. This system allows the company to directly call a huge contact list in a fraction of the time.
Calling a person directly will likely lead to a higher response rate, and thus, a higher rate of flu shots being given. Using click-to-dial, callers can talk to a potential patient if they pick up, or simply drop a pre-recorded message to the person and move on to the next number. Callers can also add a personal message if they need to.
The CRM Dialer can also help callers stay organized and connected with their customers. The feedback will give the caller an analysis of how many answers and declines there were for a flu shot. This ultimately will keep the entire situation organized and efficient.
The CRM Dialer and Blast Voicemail products were created with efficiency in mind. Today, they are helping fight the flu season and preventing countless illnesses.
by CIA Omnigage | Aug 2, 2018 | News
Client Instant Access is pleased to announce that it will be a sponsor at the B. Riley FBR Annual Healthcare Investor Conference to be held at the New York Marriott East Side on September 4th. As the leading premium conference call provider for major Fortune 500 companies, Client Instant Access is excited to network with existing clients that use the company to host earnings conference calls and large event conference calls.
The B. Riley FBR Annual Healthcare Investor Conference
Our Healthcare Investor Conference will be held at the New York Marriott East Side. Our award-winning research analysts have gathered over 50 publicly traded companies and privately-held firms to showcase their stories in front of over 400 investors and corporate clients. Our conference is designed to provide all sponsors with a unique and rich business development environment that includes many opportunities to meet and network with influential decision-makers and individuals.
Our uniquely structured Healthcare conference features companies, hand-selected by our research analysts, to participate in 1-on-1 meetings and/or contribute to panel discussions within three distinct tracks covering topics related to The Great Debates – Controversies in Biotech, Chinese Capital Meets Western Innovation and A Generalist’s Guide to Healthcare. All participants will have the opportunity to participate in 1-on-1 meetings, enabling companies to personally share their stories with high-level decision-makers. Additionally, at the end of the conference, we invite all sponsors and conference attendees to join us at Lexington Brass Bar & Grill, located next door to the conference venue, to enjoy some hors d’oeuvres and cocktails during our exclusive Cocktail Reception.
How to Successfully Host a Large Event Conference Call
Do You Need Premium Conference Calling?
