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Multi-Channel Communications During Flu Season

Multi-Channel Communications During Flu Season

by | Jan 29, 2020 | Blog, Communications, Compliance, Healthcare, Omnigage, Thought Leadership

Professionals in the healthcare sector, which is increasingly relying more on emerging technology applications, need a multi-channel communications platform that’s easily implemented – without extra technology build or disruption of their current systems. With no additional plugins required, Omnigage provides an array of communication capabilities to medical and healthcare professionals to ensure that patients never miss their flu shot.

Enhanced Communication with Patients

The healthcare industry is constantly evolving and with that comes new technologies to improve both patient and physician resources. With Omnigage’s unique scheduling system, appointment reminders are available instantaneously on both ends, whether it’s to schedule an annual flu shot or a routine check-up with a physician.

With flu season still in full swing, it’s now more important than ever to have clear, quick and concise communication with patients across a range of channels. Users have the ability to schedule reminders in advance using list distribution across voice, email and SMS, preventing you from ever missing an appointment or vaccination again.

Omnigage understands that better communication is vital to the health and advancement of patients. Seamless integration with commercial and native CRMs means that email blasts and activity-syncing are no longer the painstaking tasks to which healthcare professionals have grown so accustomed.

Organization Improvements for Healthcare Professionals 

Omnigage provides greater control around data and content parameters with a more holistic view of all customer information and data-driven insights. While patients benefit from reminders and improved communication, physicians will benefit from its easily-exported results and organizational advantages. The platform drives data to the fingertips of its users with instantaneous delivery of pertinent information on patients and a team inbox for managing client responses.

With new diseases and other potential health risks on the horizon, the importance of gaining immediate access to organized data is a must in the healthcare sector. Physicians must be able to access patient information quickly and efficiently and Omnigage’s fast-paced, premium solution fills that gap at both ends of the spectrum.

Content and data sustained in one succinct system make for a reliable, productive environment for storing information and providing the peace of mind that patients are being cared for with the highest priority. By providing a more robust workflow for managing key patient deliverables, physicians are able to ensure greater quality control and ensure a much more pleasant experience for each patient.

Flu Season? Using Blast Voicemail In The Healthcare Industry

Flu Season? Using Blast Voicemail In The Healthcare Industry

by | Jan 11, 2019 | Blast Voice Mail, Blog, Communications, Healthcare, Multi-channel, Success Stories

How A Healthcare Agency Was Able To Get The Word Out

The first days of winter also mean that the first days of flu season arrived.  For healthcare firms, making sure the public is well stocked with flu shots and making sure people are vaccinated can often be a logistical nightmare.

Recently, CIA’s blast voicemail has helped a healthcare agency distribute and reach people in asking whether they have had or want a flu shot.

The agency uses the blast voicemail in order to send a message to a large contact list.  When the receiver listens to the message, they have the option to press 1, 2, or 3.

Pressing 1 would transfer the person to a live operator to schedule a flu shot, pressing 2 would tell the agency that they have already had a flu shot, and pressing 3 would tell the agency that they did not want or need a shot.

Streamlining this laborious process of asking people about flu shots is something that blast voicemail is not new to.  There are a huge amount of industries that benefit from CIA’s products.

This streamlined survey of flu shots shows the power of CIA’s Blast Voicemail when used efficiently.  However, Blast Voicemail is not the only product that can be used to help with process.

If the response rate is low for the initial survey, healthcare companies can then use CIA’s Integrated CRM Dialer.  This system allows the company to directly call a huge contact list in a fraction of the time.

Calling a person directly will likely lead to a higher response rate, and thus, a higher rate of flu shots being given.  Using click-to-dial, callers can talk to a potential patient if they pick up, or simply drop a pre-recorded message to the person and move on to the next number.  Callers can also add a personal message if they need to.

The CRM Dialer can also help callers stay organized and connected with their customers.  The feedback will give the caller an analysis of how many answers and declines there were for a flu shot.  This ultimately will keep the entire situation organized and efficient.

The CRM  Dialer and Blast Voicemail products were created with efficiency in mind.  Today, they are helping fight the flu season and preventing countless illnesses.