Hosting Earnings Calls with Complete Confidence

Hosting Earnings Calls with Complete Confidence

Earnings calls are made easy with CIA Omnigage

In the financial industry, earnings calls are a big event. They are an opportunity for companies to emphasize successes during prosperous times and address concerns during challenging times. The information that is relayed during an earnings call is critical and helps to chart the future for individual and institutional investors. Not surprisingly, the expectations of financial clients for these massive conference calls, and increasingly, their web-based versions, are high. The call quality has to be perfectly clear, the security for the call has to be airtight and the participants have to come away with a feeling of confidence.

Conference calling services from CIA Omnigage meets these challenges and exceed expectations. It starts with a dedicated team of operators who gather any requested participant data (name, company, job title, e-mail address, etc) and/or provide a registration page where participants can enter their data and receive a PIN to enter the call. Security is a priority: only those who are authorized to participate can enter the call.

With hundreds of registered participants, earnings calls must be carefully orchestrated to make certain that all callers receive critical information and can interact in an organized fashion. Operators review call flow and expectations with speakers prior to the call in a private sub-conference. The operators craft a custom introduction for the conference call, ensure the seamless integration of participants, conduct a Q&A session after the main presentation, and manage the call throughout its duration.

Conference calls through CIA Omnigage include additional features such as a login portal that allows you to view call participation in real-time, including participants who have entered the queue to ask a question. In addition to the audio conference, CIA Omnigage can webcast your event, allowing participants the convenience to listen to the call through any web browser or smartphone. And, of course, call quality is superb; you can communicate with confidence, secure in the knowledge that your message will be heard.

After the conference call, you can receive a participant list with all requested data, a recording of the call in any format (i.e. .wav or .mp3), and a transcript of the entire presentation, including the Q&A session. Finally, your call can be posted on a replay system to allow participants who could not attend the call live the opportunity to hear it afterward.

Major financial firms have come to rely on CIA Omnigage to provide the highest level of service and quality for earnings calls across the industry. Contact CIA Omnigage to learn more about how our hosted conference call service make earnings calls easy, efficient, and effective.

Conference Calling For The Legal Industry

Conference Calling For The Legal Industry

The legal industry depends on conference calling to ensure the success of client communications.  Lawyers not only require that client information remains confidential and secure, but they also need access to all associated information after the call is completed.  When choosing a conference calling service Lawyers to have a number of requirements.  These include

Security

Privacy and security are critical in the Legal Industry. It is mandatory that a Lawyer have access to a secure conference call company.  A Lawyer must be able to control the participants allowed to listen in on a scheduled call and request any additional security measures if needed. Lawyers are required to guarantee that the call participant on a hosted call is the intended audience. The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN). There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise. Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required. Many of the largest Law Firms have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.

Mute Button

We’ve heard so many horror stories about inappropriate remarks on conference calls, where the person is under the false impression that their line is muted.  This can be particularly important for lawyers, who may be in the same room as a colleague or client and want to discuss the progress of the meeting or a particular negotiation point.

Dial-out conference call

In many situations, there is a requirement that the conference call center organizes the call and bring the participants indirectly.   The operator will have a list of all participants with a name and phone number.  The operator will directly call each defined person on the list and add each participant to the scheduled call.   The Lawyers organizing the call can include special instructions with client-defined settings, including the following: names and phone number of each person to be connected, time to connect each participant, order to connect each participant, and a matter number

Conference recording

For a lawyer, it is incredibly valuable to have complete client records.  Perhaps no other premium conference calling service is more critical than the ability to record the call and have it saved for future reference. In addition, it can be beneficial for participants who may have been late or not present during the call. Some law groups may even publish and it allow access to the public.

Conference transcription

Having a conference call transcribed to a text file allows a lawyer to circulate a summary to any related parties in a legal case. Our experienced team can translate your conference call after completion so that you have access to a file that is detailed and can be accessible at any time.

Custom Greetings

Live conference call operators will read a custom introduction at the start of each call to convey an agenda for the legal conference call.

Law Firms host conference calls as a critical function in their business.  Choosing the best premium conference calling platform for the legal industry is the logical choice since expectations for these important event conference calls are extremely high and very few premium conferences calling providers can be trusted.

Having a Secure Conference Call Service for your Earnings Call

Having a Secure Conference Call Service for your Earnings Call

In a world where privacy and security are of most importance, it’s crucial to have access to a secure conference call service that is robust. By choosing the right advanced tools, you can ensure that you are compliant within state and federal regulations and have protection against any third-party participants.

Having a secure conference call service allows regulated businesses to host a productive call experience. A company is able to have full control over who is allowed to listen in on the call and request any additional security measures if needed. Currently, more clients have strict compliance rules that require them to guarantee that call participants on a hosted call are the intended audience.

The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN).

There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise.

Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required.

Many of the largest fortune 500 companies have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.