The COVID-19 pandemic has forced professionals from industries that range from finance to healthcare and pharmaceuticals to work remotely. Client Instant Access’s multi-channel communications solutions have been a pivotal element in the business continuity of many of these firms during that time. CEO Joe Vaccarella and CTO Michael Morgan spoke with Mergermarket fintech reporter Yizhu Wang about how CIA is addressing everyday technology hurdles that firms are facing and how the business has grown as a result:
- In March, CIA saw a 75% increase in the usage of its communication products, up from about 25% in January and February
- 900 new users across product lines from existing clients
- 40 new organizations in government, education and the financial industry
Read the full article in MergerMarket.
Privacy and security have always been a cornerstone of Client Instant Access and the protection of data. Client Instant Access retains the Payment Card Industry (PCI) certification and is The Provider of Choice on Wall Street for over 23 years because of the dedicated approach to a secure and robust environment for data integrity and security. All products and services are compliant within state, federal, and EU regulations and protect against any sharing of data.
What is GDPR?
In 2016, the European Parliament issued the release of the General Data Protection Regulation (GDPR), which is a law that regulates how companies protect EU citizen’s personal data. If a company collects data related to a European user, you must comply with the following:
- Give users the ability to access or delete their data.
- Let users know if any data breaches occur
- You must receive consent before acquiring any data
- Explain to users who you are, why you collect data and approximate time of how long it will be stored
How We Protect Clients
Client Instant Access has the most secure platform for Conference Calling, Blast Voice Mail, and an Integrated CRM Dialer System. Our customers remain, loyal clients because they know their data is safe and secure. As a leader in the highly regulated Healthcare and Financial Industries clients choose our secure platform. Leading Fortune 500 companies audit and monitor vendors before choosing an enterprise-level technology platform to deploy services such as Conference Calling, Earning Reports Broadcasts, Blast Voicemail, and Integrated CRM Dialers. That is why after 23 years of working with leading Fortune 500 firms, our platform is one of the most trusted.
Why is GDPR Important?
GDPR has specific rules on how companies protect individuals’ data. Compliance is more important than ever because there could be additional fines if a security breach results.
When does GDPR begin?
GDPR will be put into effect on May 25, 2018. It was approved by the European Parliament in April 2016.
Who does GDPR apply to?
GDPR applies to any company that works with the European Union. Client Instant Access is committed to offering services to our clients to help them comply with certain GDPR requirements. Give Client Instant Access a call today to lean more about our services.
Having a reliable Conference Call platform like Client Instant Access allows firms to host a secure call experience. A company has full access to information about the call and can request any additional security messages if needed. Many of the largest fortune 500 companies have come to rely on us to provide top quality service for hosting large group conference calls, hosted earnings calls and hosted event calls that require maximum security..
Blast Voicemail allows a company to communicate with large lists of clients in a matter of seconds. Business users that need to communicate a message quickly and clearly rely on Blast Voicemail.
Integrated CRM Dialer
CIA’s Integrated CRM Dialer is a web based CRM Dialer application that allows a large group of users to call customers at a minimal expense. A CRM Dialers top notch security and efficiency allows users to feel comfortable when communicating with a large number of users. CIA’s CRM Dialer application gives all the required data to management to monitor this type of call. They can then relay information about the call to different clients.
In a world where privacy and security are of most importance, it’s crucial to have access to a reliable conference call center that is secure and robust. By choosing the right advanced tools, you can ensure that you are compliant within state and federal regulations and have protection against any third-party participants.
Having a premium conference call platform, like CIA Omnigage, allows regulated businesses to host a productive call experience. A company is able to have full control over who is allowed to listen in on the call and request any additional security measures if needed. Currently, more clients have strict compliance rules that require them to guarantee that call participants on a hosted call are the intended audience.
The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN).
There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise.
Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required.
Many of the largest fortune 500 companies have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.