by CIA Omnigage | Sep 23, 2019 | Blast Voice Mail, Blog, Communications, Compliance, Customer Service, Omnigage, Success Stories
Why would you need the capability to use call logging software in your customer tracking? Call logging features contain important information, such as the phone number, the call time, and status of the call. In today’s business world call logging has become a key component that can improve your customer service experience and boost sales productivity. Call logging software allows you to view past interactions with a contact giving you the knowledge to have an intelligent conversation and proceed with the next steps, improving the agent/client relationship.
The new Omnigage multi-channel engagement platform can enable you to receive advanced reporting and have the ability to track inbound and outbound performance. Having the ability to view past calls is a game-changer for many types of businesses and can revolutionize the way people communicate. Omnigage also allows you to log emails and texts and can easily integrate into any CRM system.
Top Benefits of Call Logging
- Tasks and reminders
- Best call time
- Efficiency
- Effectiveness
- Automation
Data and Reporting
One benefit of call logging is that it allows you to track valuable data about each of your agent’s inbound and outbound calls and determine how the agent engaged with that customer. As a result, this can help enhance your call center’s productivity and will give you the feedback you need to productively communicate with your clients.
Improved Customer Service
Another benefit of call logging is that it replaces the time-consuming effort of manual logging each call whether it’s for your sales team or contact center. This helps save time and money and allows your customer service team to concentrate on more calls. You can also track your team’s performance and see if there might be any room for improvement based on results.
If you would like to learn more about our engagement platform Omnigage and how it can help make your CRM more feature-rich please feel free to reach out to our sales team at sales@callcia.com.
by CIA Omnigage | Oct 18, 2018 | Blog, Compliance, Conference Calling, MiFID 2
Hosted conference calls, particularly large earnings calls, are important events for companies in every sector, and they allow callers to convey information to potentially thousands of people. However, some conference call services indirectly limit the way you can use these calls with the absence of digital transcripts and playback
Free conference call services do not typically provide transcripts or recordings after a conference call, but members of our teams will be happy to type a physical transcript of the conference call and make sure that everyone who happened to miss the conference call can still receive all the important information.
Transcription Services Benefits
This transcription service also allows a conference call to be much more than a typical live meeting. Organizations sometimes use our conference call service for smaller scale calls like brainstorming sessions between senior team members before deciding how to disseminate this information to the larger team not present on the call. A transcript allows for careful editing so that only pertinent information is released to the larger group or external audience. Companies have the flexibility to send these transcripts to callers from within their own company or to outside companies to convey transparency and compliance, as well as for future reference in later projects, These transcriptions can also be kept secure, so your company’s private information remains just that.
Digital Recording Benefits
Digital recordings add additional versatility to conference calling because the entire call can be shared later with the chosen audience or retrieved by participants for reference. Having the option of transcription or digital recording provides an essential tool to organizations with premium conference calling needs.
Compliance Benefits Of Premium Conference Calling
Companies are regulated by many agencies and have strict documentation requirements that they must follow so that there is a detailed trail of all communications. Client Instant Access has been a major asset to the largest Wall Street Banks and leading companies in Healthcare so that they meet the strict compliance requirements of their industries. As a result, companies can have easy access to these calls via digital recordings and transcripts that they store in their archives.
Why The Largest Fortune 500 Companies Rely On Us
In a world where privacy and security is critical, it’s beneficial to have access to a reliable conference call center that is secure and robust. Many of the largest fortune 500 companies have come to rely on us to provide the highest level of service and quality for hosting large group conference calls, hosted earnings calls and hosted event calls that require maximum security and reliability.
