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Event Calls

Operator Assisted Conferencing

If your call requires a live, professional introduction our Operators are here to help. We can make introductions to your participants, monitor your call to help with question and answer sessions and set up back door lines with the chairperson to be available to help answer any questions that may arise during the call.

Large Event / Quarterly Earnings Release Calls

CIA offers an Event call program, which enables your company to execute a quality event for your analysts, shareholders and the media. We provide the consultation of a Meeting Manager to ensure that you leave your audience with a professional impression. We handle many of the Fortune 500 companies' earnings calls. Our operators are specifically trained on these various types of corporate calls. We are prepared to handle any size call that you need customized.

Other types of specialty calls that we handle include: Disaster recovery drills, Radio interviews, Focus group sessions, Court room appearances and legal negotiations.


A recent survey conducted by Christensen & Associates, a leading capital marketing firm, revealed major complaints with the operational issues of conference calls that impact hosts as well as participants.


Major participant and moderator complaints include:

  • Long hold times for participants to enter a call before the start time.
  • Inability to get on calls due to heavy call volume and operator demand.
  • Last minute dial ins by participants delaying the start time of the call.


CIA's Solution — Instant Participant Entry:

CIA technology eliminates these issues, creating a more desirable environment for both the host of the call and the participants, while maintaining premium operator assistance. Hundreds of people can dial in at the same exact time, 1 minute before the call starts.

  • Callers will dial into the call and enter their CEC or Conference Entry Code. The code guarantees that participants will never be placed into the wrong conference call.
  • Callers then enter a PIN Number that will designate who they are and include any information that was collected during the registration period sent out by the client.

Standard Features:

  • Dial-In/Dial-Out Service – operators can dial out to anyone and have them join the call
  • Sub-Conference – allows moderators to speak with each other outside the actual call
  • Custom Announcements – you can have your company name announced
  • Back Door/Com Line – Provides direct access to its operators during event calls to ensure you have first-hand details of your calls.
  • Participant Screening – we will make sure the person calling should be on the call
  • Q&A – question and answer session
  • Polling – have your participants respond to questions by voting
  • Participant List – Standard Participant List, the names of participants and their affiliation (faxed or e-mailed to you at conclusion of call)
  • Music On Hold – music played before the start of a call
  • Pass Code Security – additional pins that can be used to ensure additional security
  • Roll Call of Participants by Operator – we can read the names of the attendees
  • Pre-Recorded Announcements – you can provide this to us to be played on the call


Enhanced Features:

  • Digital Recording – CD, TAPE, MP3, FTP
  • Dial-In Replay – CIA will digitally record your conference call enabling you to have the recording for playback available for any length of time you specify (day, weeks, months).
  • Transcription – Instant Transcript provides an accurate transcription of your conference call within a few hours after your call has finished.
  • Blast Fax Invitation – We can fax an invitation to all of your participants
  • Blast Email Invitation – We can send out an email invite to your callers
  • Blast Voice Message Reminder – A prerecorded message can be sent out as a call reminder
  • RSVP – Your participants can RSVP to your conference call either through CIA's Website or by telephone.
  • CMS &ndash this system allows you to see who is on the call, mute someone, and put callers in order of preference during a Q&A session
  • Dedicated Number – a number that can only be used by your company
  • Customized Announcements – we can read a script or play an announcement